At Universal Packaging we are proud of our commitment to quality service. We know that in the art and science of logistics there can be millions in the millimetres. We put in the effort to ensure an exacting and superior result.
So too must there be cents (and sense) in the maintenance, parts and repair equation. Only then can be sure our customers will gain the most cost-effective solution.
We invest in our training resources, tech guides and white papers to ensure our customers can stay up to speed with everything on offer. With small tweaks big gains can be made to an operation – we do everything to ensure these gains.
The last thing you want to be thinking about is your equipment breaking down. Yet over the lifetime of a stretch wrapper machine things will occasionally go wrong. We’ve developed our support system over the years to ensure we can deliver expertise when you need it, be it at the end of a phone or on site with the machine.
We also have a trusted network of expert service agents throughout New Zealand. They provide fast repairs, routine maintenance and service checks on pallet wrappers and can quickly respond to emergency call outs for fast assistance. Our stretch-wrap equipment uses a high proportion of non-proprietary components also, allowing us to quickly and easily source parts. So any production downtime is kept to a minimum.