Meet Charlotte

Meet Charlotte

What brought you to Universal Packaging?

I had gotten to the stage in my career where I was looking for a new challenge, something that was completely different from what I was doing with work in the automotive industry. I also wanted to work for a company that had similar values to my own. It’s why I was excited to apply for the job here. Even better, since then the work (and the team) have by far exceeded my expectations.

 What does a typical day look like in your job?

Just processing the orders keeps me fairly busy. There’s a lot to be learned with all the various systems and processes and simply keeping up with the action is my main focus at this stage. However with each day things get more and more comfortable – and the SOPs have been a lifesaver.

We’re happy to welcome Charlotte to the team in an-always busy Customer Services role. 

Charlotte McNicol


What are the highlights of your work day?

Working in a close team where everyone supports each other is a major benefit here. It’s just the little things that make such a difference – things like doing the Stuff quiz as a team, or just being able to share ideas or ask for help knowing that everyone’s ready to listen, or to pitch in with advice or assistance.

How do you think your personal attributes help with the job?

I think I have good time management skills and a willingness to learn. Plus you obviously need great communication skills and to be consistent and diligent in a role like this. You need to always stay positive too – and know that one way or another you’re going to end up with the best possible answer for the customer.

A package of your three favourite things has turned up on your desk: what’s inside?

A new board game, perhaps a vanilla scented candle and a weekend away to sunny Hawkes Bay.

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