With an expanding service team we needed to ensure everyone was up to speed with our equipment range. Yes, there’s plenty that can be learned online, but nothing beats getting up close with the equipment and learning from the experts.
In June we hosted a training programme for our service team. It was the perfect opportunity to up-skill our technicians and ensure everyone can continue to provide the most efficient and effective maintenance, repair and general servicing work.
Over the day we took an in-depth look at the servicing processes, learning how to notice warning signs, troubleshoot the issues and subsequently deliver effective, enduring solutions.
Along with bringing his easy-going nature and sense of humour, Trevor Anderson, our Palmerston North-based automation engineer, also delivered the necessary expertise and experience in industrial electrical engineering to help train the team.
“It was great to benefit from Trevor’s experience,” says Dave White, Universal Packaging’s Commercial Business Manager. “He’s very practical and pragmatic and shared some fantastic insight into how we can help ensure our customers suffer minimum downtime from any equipment setbacks.”
“Hearing the stories of what’s been encountered and how issues have been solved was enlightening. Everyone was open to sharing their ideas and experience right from the start,” says Dave.
“The collaborative approach is vital for the continued success of Universal Packaging and our customers too,” he says “It’s important we can tap into different skills when and where they are needed as, between us, we can cover all machines and issues. Knowing there’s someone else to call in for assistance is really valuable.”
It was also an excellent opportunity for some of our team to take another good look ‘under the hood’ of some our equipment. Every chance we get to increase our knowledge is one we’ll take.
With seven service agents gathering at our Palmerston North site from Auckland, Tauranga and Christchurch, considerable organisational skills were needed in the lead-up to the training. Thankfully we had logistics wiz Stacey – our Service Coordinator making sure everything went smoothly.
“It’s really important that every service or breakdown receives the same level of excellent customer service,” says Stacey. “This workshop provides everyone with the peace of mind that, no matter what, we’ve got the team to get it sorted quickly and stress-free.”