At Your Service: What a good Service Technician can deliver
At Your Service: What a good Service Technician can deliver (and why it can be so important)
From our home kitchens and laundries to our offices and factories, machines make life easier. That is, until they stop working. No matter how high the quality of workmanship and well-considered the design, equipment is always going to suffer the occasional breakdown or problem.
Sometimes, a part will need replacing or the machine may simply need a service to get it running at its optimal best. Unfortunately, Murphy’s Law has it that these issues always seem to happen when everyone is flat out.
Fixing fast
Getting your pallet wrapping machinery fixed, fast, is a key part of our service. To make sure this happens quickly no matter where you are, we’ve built a trusted network of service agents who can travel to every corner of the New Zealand.
These experts know pallet wrappers inside and out and can provide extremely quick service. On call 24/7 they’re ready to repair machines, replace parts and carry out routine maintenance and service checks.
As well as our Spinny and Wulftec machines, our service agents are also skilled in repairing brands such as JMP, Siat, Robopac, Lantech, Atlanta, Extend, and Joinpack. We supply this service with no questions asked. We don’t care about whodunnit – it’s simply about finding the fault and getting it fixed.
No more waiting on a parts
To get you back to work as quickly as possible our machines use non-proprietary components that are easy to source and replace. We also stock spare parts for Wulftec and Spinny machines in-house to assist with getting everything spinning and wrapping right.
While we may not all be mechanics, our team also have decades of accumulated knowledge too. Which means we can often help you solve minor problems over the phone.
Adding value
We also provide training, technical instructions and video guides on our equipment, ensuring both users and service agents can keep up to date with new technology and gain the know-how to keep everything running as smoothly as possible. When it comes to safety around pallet wrappers, we can also install innovative and effective measures for new equipment or retrofit existing systems.
Knowing how our machines are running and making sure they are doing the job they were built for is extremely important for Universal Packaging. With our reliable and knowledgeable service technicians we can ensure New Zealand distribution centres are always sending secure.
